Shipping
Belarus, Russia and Ukraine
Due to the current situation in Ukraine, all inbound shipments to Belarus, Russia, and Ukraine have been temporarily suspended. We are unable to send shipments to these countries effective immediately.
Packages already in our distribution centers destined for these countries will be returned to us. Any subsequent shipments received will also be returned.
We are closely monitoring the situation and hope to resume shipments soon. If you have any questions or require assistance, please reach out to orders@sacredbonesrecords.com
Delivery Time
Please note most orders take 2-5 business days to process before actually leaving our warehouse. If we do not have an item in stock, a refund will be issued. You may receive a shipping notification before your order actually leaves our warehouse, because this message is sent automatically as soon as a shipping label is created.
Pre-ordered items ship slightly before or on their release dates. If you are ordering other items along with a pre-order, all items will ship together.
A Note About USPS Shipping
USPS does NOT guarantee the delivery times for any service they offer (including Priority). The USPS does estimate typical delivery times of 2 – 8 business days for Media Mail, and most orders shipped with this service do arrive close to that window. However, we have seen many instances where we give USPS packages to the local post office here in Brooklyn, NY, and do not see the first scan on the package for up to 2 weeks. If you need your order to arrive by a specific date, we discourage you from choosing Media Mail or First Class service to ship your order. For faster transit times, you can select Priority Mail.
Please allow two weeks before contacting us for US orders, and 4 weeks for international orders. There are a number of factors that contribute to transit times, most of which are out of our control once an order is given to the carrier.
If the order has still not been received 30 days after it was shipped a replacement or refund can be issued. All packages are eligible for claim up to 75 days from when the package was shipped.
If an item is returned to sender postage fees may be required for reshipping.
International Shipping
We offer international shipping with DHL First Mile and USPS First Class or USPS Priority. DHL First Mile hands the packages off to your local postal carrier. Shipping rates depend on weight and location. Our site will calculate that when you check out. DHL First Mile usually takes 2-4 weeks to deliver.
If an item is returned to sender postage fees may be required for reshipping.
Returns
Returns are accepted ONLY for items that are defective, damaged, or incorrect. Requests for return will be honored up to 30 days from receipt of damaged item. If you receive an item that has one of these issues, or you are missing merchandise, please email orders@sacredbonesrecords.com. Some issues may require photo verification. Damaged sleeves will get a replacement sleeve and damaged vinyl will get a replacement vinyl.
Express Shipping
Feel free to email us at orders@sacredbonesrecords.com if you need something by a specific date and we will try and make that happen for you. While most orders take 2-5 business days to process, we can try and expedite your order.